1. Seek to clarify your ideas before communicating.
2. Examine the true purpose of each communication.
3. Consider the total physical and human setting whenever you
communicate.
4. Consult with others, where appropriate, in planning communications.
5. Be mindful of the overtones as well as the basic content of your
communication.
6. Take the opportunity, when it arises, to convey something of help or
value to the receiver.
7. Follow up your communication.
8. Communicate for tomorrow as well as for today.
9. Be sure that your actions support your communications.
10. Seek not only to be understood but to understand by being a good
listener too.