1. Don't criticise, condemn or complain.
2. Give honest, sincere appreciation.
3. Arouse an eager want in the other person.
4. Become genuinely interested in other people.
5. Make the other person feel important and do it sincerely.
6. Show respect for the other person's opinions.
7. Never tell a person he is wrong.
8. Begin in a friendly way.
9. Get the other person saying "yes, yes" immediately.
10. Let the other person feel that the idea is his.
11. Appeal to the nobler motives of the person.
12. Call attention to people's mistakes politely and promptly.
13. Talk about your own mistakes before commenting on the other person.
14. Ask questions instead of giving direct orders.
15. Let the other person save his face.
2. Give honest, sincere appreciation.
3. Arouse an eager want in the other person.
4. Become genuinely interested in other people.
5. Make the other person feel important and do it sincerely.
6. Show respect for the other person's opinions.
7. Never tell a person he is wrong.
8. Begin in a friendly way.
9. Get the other person saying "yes, yes" immediately.
10. Let the other person feel that the idea is his.
11. Appeal to the nobler motives of the person.
12. Call attention to people's mistakes politely and promptly.
13. Talk about your own mistakes before commenting on the other person.
14. Ask questions instead of giving direct orders.
15. Let the other person save his face.